Return & Exchange Policy

7-Day Money-Back Guarantee

At Utopian Creations, we take pride in crafting jewellery to the highest standards. To ensure your complete satisfaction, we offer a comprehensive 7-day money-back guarantee on eligible items.

Policy Coverage:

• Full refund or exchange within 7 days of delivery
• Applies to all standard jewellery and loose gemstones from our website
• Available to both Australian and international customers

Exclusions:

• Custom designed, engraved, or personalized pieces
• Layaway items
• Previously exchanged items
• All earrings (health and safety regulations)

Conditions:

• Items must be returned in "as new" condition
• Original packaging required
• Contact us immediately to arrange return delivery

Proposal Ring Policy

Our proposal rings may be returned or exchanged within 7 days of purchase, provided the ring remains unworn and in "as new" condition.

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For return arrangements or questions regarding our policies, please contact us at your earliest convenience. Our team is committed to ensuring your complete satisfaction with every Utopian Creations purchase.