We have customers all around Australia. We provide free express posting within Australia to remove any disadvantage. A tracking number is provided to the purchaser once it has been sent so that you can track its expected arrival. We also understand that delivery may be for a surprise occasion and we will help with this as much as possible to ensure it remains a secret. All our jewellery is insured during postage.
30 Day return policy
At Utopian Creations all our jewellery is designed and made to the highest standards and as such we are proud to offer a 30 money back guarantee to ensure you are perfectly happy with your decision. This guarantee enables you to exchange your purchase or receive a full refund within 30 days of receiving the item. Custom designed, engraved, personalized pieces, previously exchanged items and all earrings (due to Health and Safety), are excluded from this policy. The piece must be in "as new" condition. Our returns policy covers any jewellery or loose gemstones available from our website that is not customized in any way. If you would like to return an item please contact us at your earliest convenience to arrange return delivery of the item.
Gemstone home trial
We offer a special program for customers purchasing a coloured gemstone or diamond loose from our collection, buy, try and return. Similar to purchasing clothing on-line you simply purchase the gemstone or gemstones you would like to see via our website, then we post them out to you with a return post pack. Its a next day postal service if ordered before 3pm. You then have up to 30 days to look at the gemstones, perhaps show other people who may be able to help with your decision, some people even propose with the loose gemstone (they come in a lovely timber display case) then simply pop it back in its original packaging, into the supplied return post pack, and into an Express post box. Between one and two days after it will return to our store and depending on your decision we will either go ahead and make the piece of jewellery for you that we have discussed, send you out a different gem to have a look at or refund 100% of your original purchase price. Postage each way is complimentary and fully insured.
Complimentary ring resize
For all rings sold by us within Australia via this website or our retail workshop we offer one complimentary ring resize within the first 12 months of ownership. A comfortable fit is important and we want the best for you and your cherished ring. Please contact us to discuss resizing.